Contact FirstLight®

Our Commitment to Support

The FirstLight team is committed to your success with the platform. We are intelligence professionals, just like you, so we understand the nature of your job and the kinds of requests you are likely to have. We also are technologists. Count on us to keep the technical aspects of your FirstLight platform smoothly operating.


Knowledge Base

All FirstLight subscribers have access to a complete Knowledge Base within your platform. For Team Edition and Enterprise Edition subscribers, we also include client-specific help topics.


On-Demand Support

All FirstLight subscribers have email help desk support. FirstLight Team Edition and FirstLight Enterprise Edition customers have at least one dedicated support representative available for telephone support.

FirstLight is developed and maintained by global intelligence consultancy Aurora WDC.

(800) 924-4249
+01 (608) 268-3470

Worldwide Headquarters:
Aurora WDC
2810 Crossroads Drive
Suite 3100
Madison, WI 53718
Accounting and Legal:
Aurora WDC
2 E. Mifflin Street #32
Madison, WI 53701

Learn how FirstLight can help you magnify truth™ inside your organization

Send us a confidential email to inquiry (at symbol) aurorawdc (dot) com and we will arrange a private call to discuss your unique situation and requirements.