Our Commitment to Support
The FirstLight team is committed to your success with the platform. We are intelligence professionals, just like you, so we understand the nature of your job and the kinds of requests you are likely to have. We also are technologists. Count on us to keep the technical aspects of your FirstLight platform smoothly operating.
All FirstLight subscribers have access to a complete Knowledge Base within your platform. For Team Edition and Enterprise Edition subscribers, we also include client-specific help topics.
All FirstLight subscribers have email help desk support. FirstLight Team Edition and FirstLight Enterprise Edition customers have at least one dedicated support representative available for telephone support.
FirstLight is developed and maintained by global intelligence consultancy Aurora WDC.
+01 (608) 268-3470
2810 Crossroads Drive
Madison, WI 53718
Accounting and Legal:
2 E. Mifflin Street #32
Madison, WI 53701